Knowledge Management

Learning Outcomes

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

• appreciation of the role and importance of knowledge in 21st Century organisations;
• recognising the challenges facing those responsible for the creation, transfer and storage of organisational knowledge.

Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

• evaluate appropriate courses of managerial action from a range of alternatives;
• present convincing and well-argued cases for managerial action plans;
• understand the complexity of the knowledge management tasks facing organisations;
• be aware of, and understand, the appropriate relevant research literature.

Subject Specific Practical Skills

Having successfully completed this module you will be able to:

• understand and reflect upon the difficulties of implementing knowledge management systems in organisational settings.
• appreciate the knowledge needs of organisations in commercial and public sectors;

Transferable and Generic Skills

Having successfully completed this module you will be able to:

• confidently understand the knowledge needs of organisations, and the managerial mechanisms available to accommodate such needs;
• produce an integrated written report at an appropriate intellectual and practical level.

• Knowledge management - Key concepts
• Knowledge creation and loss
• Knowledge transfer
• Knowledge storage
• Information technology (IT) in knowledge management
• Organisational learning and the learning organisation
• Organisational culture and knowledge sharing
• Knowledge, power and knowledge-intensive firms
• Social issues relating to managing and sharing knowledge
• Communities of practice
• Leadership and Knowledge Management

Teaching and learning methods

Teaching methods include:

• lecture-based
• with supporting classes where appropriate.

Learning activities include:

• You will be expected to actively participate in the learning process
• using Blackboard or other facilitative media.

Resources & Reading list

Textbooks

Hislop, D. (2013). Knowledge Management in Organisations: A Critical Introduction. Oxford University Press.

Becerra-Fernandez, I (2008). Knowledge Management: An evolutionary view [electronic resource available via WebCat]. M.E. Sharpe, Inc.

Formative

This is how we’ll give you feedback as you are learning. It is not a formal test or exam.

Questions and answers

• Assessment Type: Formative
• Feedback: - In-lecture review questions/problems. - Solutions to class questions/case study will be uploaded to Blackboard. - Response to students’ questions during lectures, classes or through other means (e.g. email and Blackboard-Discussion Board).
• Final Assessment: No
• Group Work: No

Summative

This is how we’ll formally assess what you have learned in this module.

Referral

This is how we’ll assess you if you don’t meet the criteria to pass this module.

Repeat

An internal repeat is where you take all of your modules again, including any you passed. An external repeat is where you only re-take the modules you failed.

Repeat Information

Repeat type: Internal & External